CAPABILITY · REMOTE ACCESS & COMMANDS

Zero-Trust remote access.
No TeamViewer. No AnyDesk. E2E encrypted.

Connect to user PCs from your browser. End-to-end encrypted connection. MP4 recording with SHA-256 as evidence. Mass commands without visual session. Unattended and kiosk mode. Every intervention recorded in immutable audit.

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The hidden cost of TeamViewer + AnyDesk

A 10-tech support company spends €7,000-15,000/year on TeamViewer Corporate or AnyDesk. Plus add-ons for recording, multi-monitor, file transfer, multi-tenant.

Each technician opens a session: "Send me your TeamViewer ID", wait for user response, type code, ask password, connect. You lose 5-10 minutes per intervention.

Itamite includes remote access. The agent is installed. Open console, click asset, immediate session. No codes. No waits. No additional license per technician. All E2E encrypted with signed recording.

REMOTE SESSION

Desktop access in 1 click

Immediate start without installing anything

Click the asset in Itamite console → "Remote session" button → opens in browser tab. No heavy clients, no plugins, no Java. Works in modern Chrome, Firefox, Edge and Safari.

WebSocket + canvas HTML5 technology

Itamite proprietary protocol, not RDP or VNC. Agent captures screen and transmits via encrypted WebSocket. Works behind any firewall as long as agent has outbound HTTPS 443. Doesn't open ports on remote device. No VPN required.

E2E encryption with ephemeral DH

Before establishing session, agent and admin browser exchange ephemeral Diffie-Hellman keys. Each session uses unique keys destroyed on close. Not even Itamite servers can see screen content.

Geo-optimized latency

Itamite has relay servers in EU-West, EU-North, US-East and APAC. Agent connects to nearest automatically. Typical latency 30-80ms in EU, 120-180ms intercontinental. Image quality adjustable during session.

MP4 recording with SHA-256

Activatable at tenant level: automatically records all sessions. Stored 90 days (Business) or indefinitely (Enterprise with own S3). Each recording carries verifiable SHA-256 hash: if anyone modifies it, detected.

In-session file transfer

Upload files to remote PC (installers, scripts) or download from remote PC to your device (logs, captures) directly from session bar. Drag & drop supported. Audited like the session.

Multi-monitor

If remote device has multiple screens, switch between them from session bar. Panoramic view available to see all at once. Adaptive resolution based on bandwidth.

Assisted vs unattended mode

Assisted: user sees active session and can interact (optional text chat). Unattended (kiosk): access without user seeing it, requires explicit Enterprise plan permission and is doubly audited.

REMOTE COMMANDS

Act without opening visual session

For quick tasks, remote commands are 10x more efficient than opening session.

Command types

shell (bash on Linux/macOS, PowerShell on Windows), install_pkg (apt/dnf/winget/choco), uninstall_pkg, apply_policy (apply Itamite policy), lock (lock user session), reboot (schedulable), custom (template script from marketplace).

States with full tracking

queued → delivered → started → succeeded/failed (or expired if agent doesn't connect in 24h). See in real time what's happening with each command, with full stdout and stderr captured. History kept 90 days.

Mass commands (bulk)

Select N assets → Actions → Execute command → write it once with variables ({{hostname}}, {{ip}}, {{asset_id}}) → executes in parallel on all. System creates N commands at once, aggregated in single progress view. Plan limits: Starter 10, Business 100, Enterprise unlimited.

Reusable templates

Marketplace with Itrion Software validated templates for frequent tasks: "Enable BitLocker", "Clean temp profiles", "Update agent". Your team can create and share internal templates for recurring processes (with change audit).

FAQ

Remote access questions

How much bandwidth does a session use?

Between 0.3 and 2 Mbps depending on quality and screen activity. Quality is adjustable in session bar: high (HD), medium (sufficient for support), low (slow connections). In automatic adaptive, Itamite adjusts quality based on continuous latency measurement.

Does it work without internet on remote PC?

No. Remote access requires outbound HTTPS 443 connection from remote PC to Itamite servers. If device is completely offline, there's no way to connect (which is good from security: nobody can enter even if device is stolen).

Can I record only some sessions?

Yes. Recording is configurable by: asset type (always record critical servers), by admin user (always record external team accesses), by individual asset (specific rule). Default off; we recommend enabling for regulated sectors.

How does it compare to TeamViewer in latency?

Equivalent latency. TeamViewer uses similarly geographically distributed relays. Real difference is in usage flow (1 click vs code exchange), security (real E2E vs server broker), and integration (access from same console where you see inventory).

And for support to external clients without Itamite agent?

Itamite requires agent installed on target device. Doesn't have "Quick Support" mode like TeamViewer (sends code to your client for ad-hoc session). If your case is B2C or ad-hoc support without agent, Itamite doesn't fit — TeamViewer/AnyDesk remain better choice.

Replace TeamViewer today

30-min demo with a pilot PC. See the workflow difference.