SECTOR · RETAIL & DISTRIBUTION

Store chains,
distribution and HoReCa.

Retail combines POS, kiosks, scales, RFID readers, IP cameras, warehouses with WMS, central offices and ecommerce. Each store is a mini-datacenter without local ICT. Itamite manages thousands of endpoints distributed across hundreds of locations with a single administrator and pre-configured templates for each equipment type.

See pricing Retail demo

Why retail needs an MDM/RMM designed for distribution

A chain with 200 stores and 5 POS per store is 1,000 POS without local ICT staff. When a POS crashes at 7pm Friday, nobody at the store knows how to diagnose. Itamite lets a technician at central offices remotely access any POS at any store in 30 seconds, see the failure log, apply the fix and bring POS back online without travel.

PCI-DSS applies to any merchant accepting cards. PCI/CDE zone includes POS, card readers, store servers, store networks. Itamite covers Requirements 2 (hardening), 6 (patches), 8 (authentication), 10 (logs and audit), 11 (vulnerability scanning) on PCI endpoints with pre-configured templates.

NIS2 applies to retail chains above certain threshold (250 employees or €50M revenue) in sectors considered essential. Sectoral: food (chains with relevant share), transport (retail logistics), wholesale distribution. Itamite covers the technical evidence layer NIS2 requires.

Typical cases: fashion chain with 300 stores and 5,000 employees. Regional supermarket with 80 stores and 1,500 POS. Restaurant chain with 150 locations and kiosks. B2B distributor with 20 warehouses and 500 stations. Pharmacy chain with 200 stores and healthcare requirements.

RETAIL USE CASES

What Itamite does for store chains

Remote POS support without travel

E2E encrypted remote access to any POS at any store in seconds. Diagnosis, service restart, POS software reinstall, receipt printer management. Typically reduces technical travel by 80%.

Inventory and monitoring of scales, readers and kiosks

Detection and monitoring of non-PC equipment: connected scales, RFID readers, payment terminals, self-checkout kiosks, digital displays. Unified inventory with rest of ICT.

PCI-DSS compliance in CDE zone

Pre-configured templates for Requirements 2, 6, 8, 10, 11. Automatic POS hardening, BitLocker, EDR antivirus, password policy, centralized logs. Ready for annual QSA audit.

Centralized POS software and promotions deployment

Silent distribution of new POS software or configuration changes (prices, promotions, layouts) to all stores with controlled operating window. Progressive deployment: pilot at 5 stores, then full rollout after OK.

Automated store opening and closing

Scheduled POS, kiosk and display power-on at 9:00. Safe shutdown at 22:00. Detection of equipment that hasn't powered on = proactive alert to store manager. Reduces broken POS due to electrical incidents.

Consolidated central + store + warehouse inventory

Single view of all ICT: central offices, all stores, all warehouses, ecommerce, field equipment (visiting managers, marketing team). Consolidated reports by region, country, brand.

Itamite Retail Program

For Enterprise chains: specific setup including pre-configured POS templates (Windows Embedded, Posiflex, Sharp, Casio, NCR), integration with main POS solutions (PrestaShop POS, Square, Oracle Symphony, NCR Counterpoint, ICG, Cegid, Hiopos), PCI-DSS templates, progressive store deployment with automatic rollback, 24x7 support with retail SLA during campaigns (Black Friday, Christmas, sales), training to central ICT team in distributed retail management.

  • Pre-configured templates for main POS (NCR, Posiflex, Casio, Sharp)
  • Native integration with main POS (Hiopos, ICG, Cegid, NCR Counterpoint, Oracle Symphony)
  • PCI-DSS v4.0 templates ready to use
  • Progressive deployment with automatic rollback in case of failure
  • Reinforced 24x7 support during campaigns (Black Friday, Christmas, sales)
FAQ

Retail sector questions

Does it work with my existing POS software?
Yes. Itamite is POS software agnostic. Works with all major Spanish/European market solutions: Hiopos, ICG, Cegid, NCR Counterpoint, Oracle Symphony, Lightspeed, Toast, Square, PrestaShop POS, proprietary solutions. OS-level agent integration, not POS API.
And if the store loses Internet?
POS continues operating with local software (resilient POS). Itamite has local configuration cache: when connection returns, syncs inventory and reports heartbeat. Remote sessions require active connection.
How many POS can it manage?
No architectural limit. Documented cases with 1,500-3,000 POS chains. For more than 5,000 endpoints: Enterprise tier with regional sharding and delegated administrator per country/brand.
Is there extra cost for non-PC equipment (scales, kiosks)?
Passively detected equipment (no agent, network scan): included at no extra cost. Equipment with Itamite agent installed: counts as "agent" in plan. Transparent policy published at /pricing.

Store chain ready for campaign

Enterprise demo with pre-configured POS + PCI-DSS templates. Reinforced support for Black Friday and Christmas.

See pricing Retail demo