SECTOR · HEALTHCARE

Hospitals, clinics
and medical insurers.

Healthcare combines contradictory requirements: maximum availability of clinical equipment, maximum patient data privacy, overlapping regulatory frameworks (GDPR + HIPAA + medical device regulation). Itamite covers ICT inventory and operation without touching certified medical devices.

See pricing Healthcare demo

Why healthcare needs a different MDM/RMM

A PC in an ICU is not an office PC: any interruption can affect patient lives. A medical imaging PACS is not patched like Office. A surgery room device carries MDR (Medical Device Regulation) certification and any unauthorized modification invalidates it. Itamite distinguishes clinical equipment (read-only) from administrative equipment (full management) in the same agent.

Itamite's immutable hash-chain audit covers HIPAA §164.312(b) Audit Controls requirements. Every remote access, every configuration change, every patch applied is recorded with verifiable SHA-256. Essential when inspections or breaches require proving what each technician did on each device.

Typical cases: regional hospital with 800 PCs + 200 clinical devices + 50 doctors teleworking with EHR access. Medical insurer with 3,000 employees managing claims. Dental chain with 150 sites and 3D imaging equipment. Analysis lab with LIMS and spectrometry equipment.

HEALTHCARE USE CASES

What Itamite does for hospitals and clinics

Clinical equipment inventory without touching them

Read-only mode for PACS, RIS, LIMS, surgery room equipment: Itamite inventories them without installing intrusive agent. Network scan detection + SNMP/HL7 integration. Zero impact on equipment MDR certification.

GDPR compliance for electronic health records (EHR)

EHR is GDPR Art. 9 special category. Itamite verifies BitLocker/FileVault on every device with EHR access. USB connection detection (typical exfiltration vector). Immutable audit of who accessed which record from which endpoint.

Remote access for outpatient clinics and telemedicine

Teleworking doctors need secure EHR access. E2E encrypted remote sessions, mandatory MFA, full audit. Compatible with telemedicine consultations without compromising patient privacy.

Patch management compatible with clinical windows

You can't reboot a PACS PC during a shift. Itamite respects operating windows configurable per unit: patch prepared, deployment deferred to authorized time slot. Notification to clinical lead before applying.

Secure distribution of clinical software

DICOM viewers, HL7 clients, PACS plugins: Itamite distributes authorized clinical software to the correct equipment. Admin-controlled catalog, silent installation, post-install verification.

HIPAA + GDPR audit in single log

Immutable hash-chain covering both frameworks simultaneously. Auditable export for inspections (HHS OCR, DPAs). Configurable retention up to 10 years for healthcare cases.

Itamite Healthcare Program

For Enterprise hospitals and medical insurers: specific setup including HIPAA + GDPR templates, training to ICT team in healthcare frameworks, annual audit plan, BAA signed with Itrion, optional hosting in certified healthcare datacenter, native integration with Active Directory + Kerberos typical in HIS, 24x7 support with hospital SLA.

BAA (Business Associate Agreement) signed with Itrion before deployment
Pre-configured templates for HIPAA Security Rule + GDPR Art. 9
Automatic read-only mode for devices detected as medical devices
24x7 support with hospital SLA (critical response <30 min)
Hosting in certified healthcare datacenter (optional, +25%)

FAQ

Healthcare questions

Does Itamite affect MDR certification of my medical devices?

No. Itamite respects read-only mode for equipment classified as medical devices. Passive inventory and monitoring, no configuration modification. Your MDR/IVDR certification is not invalidated.

Do you sign HIPAA BAA?

Yes, for Enterprise customers with HIPAA use cases. Typical timeframe: 1-2 weeks legal review. Standard Itrion BAA covers Security Rule obligations.

Does it work with my PACS / HIS / LIMS?

Itamite doesn't replace PACS/HIS/LIMS, it inventories and monitors them. Passive integration via network scan + SNMP. Documented use cases with: GE Centricity, Philips IntelliSpace, Siemens syngo, Agfa IMPAX, Sectra PACS.

Can it remotely access a surgery room device?

By default, no. Critical clinical equipment is in remote control exclusion list. Only administrators can enable remote access to specific equipment with documented justification.

Healthcare ready for audit

Enterprise demo with pre-configured HIPAA + GDPR templates and prepared BAA.